Posts in category Opinions


Opinions

Uber Is Great Until It Leaves You Out in the Cold

Uber works great — until it stops working, leaving your kid walking home alone on a cold winter night. Wireless technology opens up new avenues for innovation and excitement, with companies like Uber and Lyft. Most of the time, their technologies work just fine, but don’t let your guard down. Prepare for the moment when something goes wrong, because eventually something always goes wrong.

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Opinions

Amazon’s Echo Show: The Future Is Here

Amazon recently launched its Echo Show, which brings a visual screen to its smart speaker device. I wonder whether we’re ready to start living in what seems like a futuristic Star Trek world. The Echo Show experience is sort of like having a laptop sitting on your table — one that uses AI, allows you to speak to it, speaks back to you, and shows you relevant things on its screen.

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Opinions

The Growing Customer Trust Gap

Like most of you, I’m a bank customer — and I expect that like me, most of you are getting sick and tired of all the stories about how banks abuse customers. Recent news about bad behavior in the banking industry, as well as my own personal experiences, shows that banks don’t care about their customers. It’s just the opposite: Banks seem to be trying to squeeze every dime out of every customer.

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Opinions

Redefining the Vendor-Customer Relationship in the IoT

The advent of a brave new world of connected products and services in the Internet of Things is forcing organizations of all sizes across nearly every industry to reconsider how they will interact with their customers in the future. As a consequence, a growing number of companies are thinking about how they have to redefine their businesses to better serve their customers going forward.

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Opinions

Microsoft’s Intolerable Windows 10 Aggression

Microsoft seems to have gone off the deep end with its tricks to get unwilling customers to upgrade from Windows 7 and Windows 8 to Windows 10. Doesn’t the company realize this will hurt it? Does Microsoft think it can be abusive and win? Users are complaining loudly. Why doesn’t Microsoft care about the disruption it is causing?
A slice of the Microsoft marketplace wants to move to Windows 10. Fine. Many of them absolutely love it. That is not the problem.

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